The Cost of No Customer service in local government goes further than dealing with queries or concerns. It takes a special skillset to support an...
From Insight to ActionThere have never been richer sources of customer data available than right now. But how do you turn this information
A Tripartite Model for Local Services?Reorganisation of local government is in vogue. But why can’t this go much further?
Lost for Words: The Language of Local GovernmentBertrand Russell once espoused the benefits of clear thinking – removing extraneous factors and unconscious bias to make better decisions.
